conflict resolution technique
active listening
hearing what other people is saying without interrupting and reflecting what you have hard to ensure understanding
empathy
try to understand other people perspective and feelings
open communication
encourage open dialogue about the issue
identify the problem
clearly define what the issue is, both parties agree on the problem before trying to find the solution
conflict management styles
Negotiation
ability to discuss the problem and the two parties come up with agreed solution
compromise
an agreement or settlement of a dispute that is reached by each side making concession
competition
using power, authority, resources and persuasion to win
mediation
facilitate communication between the conflictingparties
how to prepare and conducta great stakeholders meeting
purpose and agenda
invitation and scheduling
meeting logistics
introduction
context setting
Discussion points
expectation and outcomes
This course deals with the human behavior and how to control it.
