Available courses

conflict resolution technique 

active listening 

hearing what other people is saying without interrupting and reflecting what you have hard to ensure understanding 

empathy 

try to understand other people perspective and feelings 

open communication 

encourage open dialogue about the issue

identify the problem 

clearly define what the issue is, both parties agree on the problem before trying to find the solution 

conflict management styles 

Negotiation

ability to discuss the problem and the two parties come up with agreed solution 

compromise

an agreement or settlement of a dispute that is reached by each side making concession 

competition 

using power, authority, resources and persuasion to win

mediation 

facilitate communication between the conflictingparties

how to prepare and conducta great stakeholders meeting 

purpose and agenda

invitation and scheduling

meeting logistics 

introduction 

context setting 

Discussion points

expectation and outcomes 

This course deals with the human behavior and how to control it.